Use the Contact Us form to submit questions, feedback and requests about LearnFlex to administrators, managers, and so on.
LearnFlex can be configured to display the Contact Us form in many different locations, but it is typically displayed in the footer of any LearnFlex screen.
Note: This feature is configured in Admin mode. See the topic Configuring the Contact Us Form for more information.
1. Click the Contact Us link.
2. In the Name field, enter your name.
3. In the User Name field, enter your LearnFlex user name.
4. In the Email Address field, enter your email address.
5. In the Rep ID field, enter your identification number.
Note: The Name, User Name, Email Address, and Rep ID are automatically populated with information from your account if you are logged in.
6. From the Inquiry Type drop-down list, select they type of inquiry you want to submit.
Note: The following inquiry types are populated by default and selecting one of them results in the display of an additional field below the drop-down list in which you can enter the name of the affected learning activity (or other issue):
· Password
· Licence key
· Issue with course
· Course feedback
· Course completion
· Learning path issue
· Other
7. In the Comments field, enter comments specific to your inquiry.
8. Click the Browse button beside the Attachment to add supporting documentation, images, and so on to your inquiry.
Note: Only one attachment can be submitted with the Contact Us form.
Note: The file formats supported by default are .doc, .docx, .xls, .xlxs, .txt, .ppt, .jpg, .jpeg, .gif, .png, .htm, .html, and .pdf.
9. Click Submit to submit your inquiry.
10. Once submitted, an email is sent to the email address(es) specified for the selected inquiry type.