Adding an Extension Reason

Procedure

1.      From the Settings menu, select User, then Extension Reason.

2.      Click Add.

Note: The Add, Edit, Delete, and Save buttons are displayed when security setting 32: Function permissions is enabled.

The following screen is displayed:

Adding an Extension Reason

3.      In the English field, enter the name of the extension reason you are adding.

You can enter a maximum of 50 characters (alphanumeric).

4.      In the External ID field, enter a value that can be used for external reporting.

You can enter a maximum of 20 characters (alphanumeric).

5.      Click Save to keep your changes.