Order Management Overview

Use this module to view, track, and update the payment and order status of orders in the system. For example, you can refund a user who cancelled out of a course for which they had already paid, or adjust the amount owing to correct pricing errors.

An order is any activity that has been purchased. This can be a purchase order, credit card order, and more. Ordering can be done by a user in User mode, or through Admin mode.

Note: Before orders can be placed into LearnFlex, E-commerce must be enabled and configured. See your system administrator for more details.

An order can have the following statuses:

·        Authorized (new): Indicates an order has been purchased but no amounts have been paid towards it or processed yet. As soon as some amount has been paid (or the credit card amount has been processed), then the status changes to Settled.

·        Settled: Indicates that the order has been completed.  

·        Credited: Indicates that a refund has been entered for a user.